Refund policy
Return & Refund Policy
At Konik Polski, we create products individually according to each Customer's selected configuration. Every hanger may differ in model, color, hook arrangement, finish, and additional personalization options.
For this reason, personalized products made to the Customer's individual specifications are not eligible for return under the statutory right of withdrawal, unless the product is defective, damaged, incorrect, or otherwise not in conformity with the contract.
Personalized Products
The right of withdrawal does not apply to products that are made to the Customer's specifications or clearly personalized to meet their individual requirements.
This applies in particular to custom-configured hangers, including products with individually selected:
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model,
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color,
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hook arrangement,
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finish,
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engraving,
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logo,
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or any other form of personalization.
Before placing your order, please carefully review your selected configuration, product dimensions, technical drawing, and all information provided in your order.
Returns of Non-Personalized Products
For non-personalized products, Customers have the right to withdraw from the distance sales contract within 14 days of receiving the product.
To be eligible for a return, the product must:
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be unused,
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be in the same condition in which it was received,
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be returned in its original packaging,
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and be accompanied by proof of purchase.
To initiate a return, please contact us at:
Returns should only be sent after prior contact and approval to:
Tymoteusz Sztuka
Sportowa 9
43-450 Ustroń
Poland
Products returned without prior authorization may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order immediately upon delivery.
If your product is:
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damaged,
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defective,
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incorrect,
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or otherwise not in conformity with your order,
please contact us as soon as possible at:
Please include:
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your order number,
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a description of the issue,
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and, if possible, photos showing the defect or damage.
After reviewing your claim, we will provide an appropriate solution, which may include:
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repair,
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replacement,
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price reduction,
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or a refund,
depending on the circumstances.
Consumers have the right to submit a complaint if the goods are not in conformity with the contract.
Non-Returnable Items
The following items cannot be returned:
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personalized products,
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products made to order,
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products manufactured according to the Customer's specifications,
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products with custom engraving, logo, or other personalization,
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used products or products showing signs of installation,
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products damaged by the Customer,
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products returned without prior authorization.
Gift cards (if introduced in the future) are also non-refundable.
Exchanges
Personalized products cannot be exchanged if they have been manufactured according to the Customer's selected configuration.
However, if the product is defective, damaged, or incorrect, please contact us at:
Each case is reviewed individually.
Refunds
If your return or complaint is approved, we will notify you by email.
Refunds will be issued using the original payment method unless otherwise agreed.
Refunds are typically processed within 10 business days after the return or complaint has been approved.
Please note that your bank or payment provider may require additional time to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For any questions regarding returns, refunds, complaints, or your order, please contact us:
Konik Polski
Tymoteusz Sztuka
Sportowa 9
43-450 Ustroń
Poland
Email: kontakt@konikpolski.com